Poor management of the client relationship through the life of the project can lead to devastating consequences and can be the underlying difference between project success and failure.
This one-day course aims to develop the role of the project manager in owning and managing the client relationship and delivering better client satisfaction and more repeat business.
It will provide skills development and practise to support project managers in being more proactive with clients, dealing constructively with conflicts and managing client expectations in a timely and effective manner.
